Frequently Asked Questions
Everything you need to know about our chaotic couture.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location but usually range from 10-21 days.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a refund or size exchange.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm.
Are your garments sustainably produced?
The Pandemonium Institute is committed to ethical manufacturing. We partner with factories that ensure fair wages and safe working conditions, utilizing organic or recycled materials whenever possible.